PERFORMANCE IMPROVEMENT
Our work on capacity building and performance improvement includes
▶ System audits
▶ Process audits
▶ Development of standards
▶ Development of quality assurance frameworks
▶ Development of new tools and processes
Testimonials
"You have an understanding of culture - not just culture related to nationality, but organizational culture and the culture that exists even in networks or committees - and how to best communicate. I would be confident to delegate a task to you which would require delicate communication with important stakeholders."
Barbara Williams, Project Manager, Skills for Change
Sample Projects
▶ Development of a new occupational classification and matching process for The Mentoring Partnership, Toronto Regional Immigrant Employment Council (TRIEC)
▶ Development of processes and policies for outreach and referral, E-loan Pilot, Immigrant Access Fund (IAF) Canada
▶ CASIP Service Standards, the Consortium of Agencies Serving Immigrant Professionals (CASIP)
▶ Quality Assurance Framework, Business Edge for Internationally-trained Professionals, Rotman School of Management, University of Toronto
▶ Employer Relationship Management Standards: continuous improvement process, Humber College Community Employment Services
▶ Internal Evaluation Framework for regional mentoring Initiatives - ALLIES (Assisting Local Leaders with Immigrant Employment Strategies) and the Maytree Foundation
▶ Mentoring Toolkit for regional mentoring Initiatives - ALLIES (Assisting Local Leaders with Immigrant Employment Strategies) and the Maytree Foundation